Do you recognise this scenario? You’ve started that important journey to being a teacher. You’ve enrolled; you have the files, your email account, your modules on Moodle, your timetable and a shiny new pencil case; you’ve listened well during induction and you should feel informed and prepared … but you don’t.
It can be overwhelming when you start a new course, particularly in initial teacher education, even if you are a graduate and have been through the ‘new student’ experience before. It may be you have lots of questions and if they relate to your assignments, course content or school placements then your personal tutor is there to help you. For everything else, there’s the i-Zone.
The i-Zone is a “One-Stop-Shop” that is based on both the Cyncoed and Llandaff campuses. Their motto is “Just Ask” and they will answer whatever question you have about accommodation, enrolment, fees or other non-academic matters. If they can’t help you, they will direct you to someone who will. Take a look at some of the main types of enquiries they deal with at the Cyncoed i-Zone.
- Assignment Hand-ins
- Fee Payments
- Nobody likes paying fees but the i-Zone makes it easier by accepting payments for tuition fees, trips, DBS checks, etc
- Student Finance
- They can help with any Student Finance queries, problems with Student Loans, and general financial issues
- Council Tax Exemption
- Unsure about Council Tax? The i-Zone will provide you with an exemption certificate where necessary
- As well as taking payments for DBS checks, they can help with any DBS-related queries, too
- Enrolment Issues
- Personal details changed? Having enrolment issues? The i-Zone can help here.
- IT Issues
- The i-Zone can help if you are having problems accessing your accounts but if the problem is more complex, they can direct you to where you need to go
- Student Services Advice
- We all need a bit of help sometimes and the i-Zone can help you access counselling, health, disability, chaplaincy and finance and welfare services
- Looking to top up your course to a Master’s? the i-Zone can provide advice about suitable courses, current and future applications
- International Support
- If you’re an overseas student, they can offer general advice, and refer more specialised enquiries to the International Office.
The i-Zone is open Mondays – Fridays 9.00 am – 4.00 pm (Wednesdays 10.00 am – 4.00 pm)
or can be contacted by email: firstname.lastname@example.org
or Phone: 02920 20 5460 ,
or Facebook: https://www.facebook.com/Cardiffmet.izone/
or Twitter: @izonecardiffmet
Gabriel Jezierski – i-Zone Manager